Second Sight offers a fast paced environment that challenges employees to be both productive and creative. Team members are encouraged to explore new solutions to existing problems while, at the same time, remaining focused on the objective of restoring vision to the blind. Second Sight offers competitive wages and benefits. If this sounds like the right opportunity for you then please send your resume to:
Second Sight
Human Resources
12744 San Fernando Road, Building 3
Sylmar, CA 91342
Phone: 818-833-5000
Fax: 818-833-5067
Customer Service Manager
We are searching for a professional, organized and enthusiastic Customer Service Manager. This individual will be responsible for implementing procedures and processes for ensuring high quality customer service. Additional responsibilities will include fielding customer calls and processing requests involving product inquiries, sales orders, sales literature, returned goods authorization (warranty service), product (and service) complaints and feedback. Additionally, the manager will coordinate orders with the manufacturing and shipping departments to ensure timely shipment of products to customers. The manager will report summary statistics/metrics on customer service performance to senior management.
Essential Duties and Responsibilities:
•Setting up a customer service organization that includes all appropriate procedures and processes.
•Responsible for fielding and responding to all correspondences from sales representatives, healthcare practitioners, surgeons, hospital purchasing managers, and patients in a timely and effective manner.
•Track and manage inquiries and follow ups.
•Create and maintain a log/reports of all product complaints and feedback as prescribed by manufacturing, quality, and regulatory.
•Field, troubleshoot, and track questions and complaints from sales reps and customers.
•Work with marketing to ensure appropriate inventory levels of products, sales literature and samples.
•Create, maintain, and submit reports as appropriate.
•Support commercial operations team as needed.
Qualifications/Skills:
• Bachelor’s degree required.
• 3+ years customer service experience in pharma or medical device industry.
• Business experience in working with direct and indirect sales force.
• Demonstrate excellent customer service skills.
• Successful management of multiple projects.
• High energy and customer results driven.
• Excellent oral and written communication skills.
• Demonstrate attention to detail.
• Self-starter, independent worker.
• Outgoing and take charge attitude.
• Strong presentation skills.
• Competence in English, French, and German languages beneficial
Experimental Psychophysicist
We are looking for an experimental psychophysicist who has extensive experience in human psychophysics.
Desired skills and interests include:
•Background in human experimental psychophysics
•Detailed knowledge of human sensory systems, particularly visual perception
•Experience in psychophysics experimental design, implementation, and analysis
•Experience programming scripts for psychophysical testing
Desired education:
•Ph.D. in experimental psychology, biology, or similar
Low Vision Specialist
We are looking for low vision specialist who has extensive experience in low vision rehabilitation.
Desired skills and interests include:
•Experience working with patients:
oEvaluate and train orientation and mobility skills, including the use of devices or mobility aids
oTrain patients to maximize the use of functional vision in activities of daily living (including training the use of low vision aids such as magnifiers and techniques such as eccentric viewing)
•Working knowledge of Ophthalmologic and Optometric terminology, eye diseases, optical devices, and illumination devices.
•Detailed knowledge of Low Vision functional assessment and training techniques, including the ability to incorporate them into the treatment programs
Desired education and/or experience:
•Low vision researcher (Ph.D.) or therapist (certified OT, OM specialist, or vision rehabilitation therapist)
Neurostimulation Scientist
We are looking for a scientist with experience in neurostimulation.
Desired skills and interests include:
•Detailed knowledge of the principles and methods of neurostimulation
•Experience in psychophysics experimental design, implementation, and execution
•Experience in medical device industry or research
•Experience programming scripts for psychophysical testing
Desired education:
•PhD in biomedical engineering, electrical engineering, neuroscience, etc.
Vision Scientist
We are looking for a vision scientist who has a deep knowledge of the visual system and is a creative problem-solver.
Desired skills and interests include:
•Background in visual neurophysiology, computational neuroscience, or similar
•Detailed knowledge of retinal function at the cellular and/or systems level
•Experience in computational modeling
•Experience in experimental design and analysis
•Understanding of the methods and issues related to eye movement/eye tracking
•Experience performing and analyzing diagnostic retinal images (e.g. OCT, FA, fundus, Ultrasound)
•Working knowledge of Electroretinography
Desired education:
•M.D. or Ph.D. in neuroscience, biomedical engineering, biophysics, or similar
